CARICOM Passport (Postpaid)

1. What is this New CARICOM Passport Roam postpaid plan?

• CARICOM Passport Roam plan provides subscribers with benefits of Data allocation for general Internet consumption while in an eligible roaming destination and provides reduced Overage Rates for voice calls.

2. What is being offered with this plan?

• Roaming Data Allotment.
• Free Incoming call.
• Reduced PayGo/Overage rate for roaming voice calls.

Note: Rates will be based on zone the country is listed that the call is being made to.

3. What are the different durations for the CARICOM Passport Roam postpaid plans?

• The Postpaid CARICOM Passport Roam plan will be available for a duration of 30 days only .

4. How much does the New CARICOM Passport Roam plan cost and what are the data amounts?

5. What are the Caribbean Passport Roam calling rates within the plan?

6. Who is eligible for these plans?

• All Postpaid customers are eligible to activate this postpaid CARICOM Passport plan.

7. Can corporate customers activate this plan?

• This plan is not designed for corporate plan

8. How can this plans be activated?

• This plan can be activated via My Digicel App

9. Do I need to activate the plan before leaving my local/Home country?

• No Pre-activation required before arrival in roaming destination, subscriber should be able to activate the plan from any location.

10. Is there a limit to the number of plans I can activate?

• There is no limit to the number of times this plan can be activated.
• Subscriber can buy multiple of same or other Postpaid CARICOM Passport Roam plans at any given time.

11. Does the CARICOM Passport Roam plans auto- renew?

• The Postpaid CARICOM Passport Roam plans WILL NOT be allowed to automatically auto-renewal.

12. If I want my plan to auto renew can I opt-in to auto renewal?

• Yes a prompt is received to opt-in to auto-renewal.

13. Will I receive a prompt if I have used up my plan allocations?

• Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
• Customers will receive data notifications advising when data allotment will soon be exhausted. Eg. Notification will be sent at [150MB], [ 50MB] and [ 0 MB] remaining.

14. If I do not use all my data will my data rollover?

• No unused data will not roll over

15. Will I be notified for plan rollover or plan expiry?

• Yes, plan roll over and expiry notifications will be sent.
• Customers can repurchase the same Postpaid CARICOM Passport Roam before it expires.

16. How can I check my balance from the CARICOM Roam Passport plan?

• Customers will be able to check their balance via My Digicel App.

17. Will I be charged for data if I continue using a data session after my data allotments have been used up?

• When data allotments are exhausted customer will not be able to browse and would need to activate another plan.

18. Can I benefit from the CARICOM Passport plan in my home country?

• Benefits of the CARICOM Passport is not accessible in the home country.

19. My CARICOM Passport Postpaid Roam plan can work in which countries?

• The Caribbean Passport Roam plan will be available in the below markets:

Note: Postpaid customers roaming in a country not listed as an eligible roaming plan destination will be standard roaming whether or not a roaming plan is active.

20. If more assistance is required how do I contact customer care?   

• Yes. Customers can dial 13456232273 in order to contact Customer Care while roaming.
• Contacting Customer Care while roaming with an active plan, will be based on home rates in the CARICOM table.